Terms & Conditions
A. General Conditions
1. By using, shopping and / or registering yourself on Indomultimeter.com, you agree to be bound by and comply with applicable terms and
conditions.
2. These terms and conditions may change from time to time, and we have no obligation to inform you.
3. These terms and conditions are in our sole discretion, to protect the rights and obligations of each party, and not to intended to harm
either party.
B. Product Information
1. By making an order transaction online at Indomultimeter.com, we assume you understand the product information you will buy.
2. Products available at indomultimeter.com according to the online catalog and product details. We strive to present data as accurately as
possible maybe without engineering so that you as the buyer is not harmed.
3. We obtain official product information from product catalogs, official websites, brochures, and other supporting information from the
manufacturer.
4. The difference in color in the photos / images of products that we display on Indomultimeter.com can be caused by lighting factors
and computer monitor settings / resolutions, and therefore cannot be used as a reference.
5. Product prices on this site are correct at the time of listing (subject to change without prior notice).
6. The prices listed are product prices only, not including postage. Shipping costs are calculated automatically (based on price from
shipping services) according to the shipping address you provided at the time of the order transaction.
C. Reservations and Cancellations
1. You can place an order for the purpose of shipping to all areas that are served by the shipping service we have appointed.
2. To speed up the order process, please confirm with our Customer Service after you place an order.
3. Information about the product and how to shop at Indomultimeter.com we assume you have learned first.
4. We update product information every week. However, if there are technical errors that cause price, stock, or information others have
become incorrect and you have already placed an order, we will inform you and give you a choice for you to keep ordering the product or
canceling it.
5. We provide a payment deadline of 3x24 hours since you complete the purchase transaction. If you haven't already make a payment after
the deadline, then we can cancel your order.
6. You can cancel your order before payment. If you have already made a payment, your order cannot be cancel; You are only allowed to
exchange orders with other products according to your payment amount turn on.
7. Exchange of orders will be processed through an offline transaction. Please contact our Customer Service via telephone or email.
D. Payment
1. The currency used for payment is Rupiah (IDR).
2. Payment can be through ATMs, internet banking, mobile banking, cash deposits, or interbank transfers to bank accounts that have been
we inform you.
3. Payment is considered to be paid off if we have received the money in accordance with the amount to be paid. Confirm immediately to
us through the Payment Confirmation feature available at Indomultimeter.com.
4. All costs arising from payment transactions (such as third party fees, transfer fees, clearing fees, switching, etc.) borne by the buyer.
5. The delay in the interbank transfer process is not our responsibility.
6. Failure to write accounts and other information or negligence of the bank when you make payments is not a responsibility we answer.
E. Shipping
1. Your order will be sent immediately after payment is paid. We will inform you of the delivery status / receipt number through the feature
"My Account" at Indomultimeter.com. If necessary, we can inform the shipping receipt number through your contact data (email / SMS).
2. We will send your order to the address you provided during the order transaction.
3. Your mistake in providing the delivery address causes the package not to arrive or you did not receive not our responsibility.
4. Delivery is carried out by the shipping service that we designate as we have shown when you make a transaction booking. Shipping costs
borne by the buyer.
5. The length of time of delivery is to adjust the shipping package that you chose during the order transaction. Guaranteed delivery time
fully the responsibility of the shipping service. Compensation for late and or full loss of goods. subject to expedition service regulations.
6. You can monitor the status of the shipment through the "tracking" service on the website and the Call Center of the shipping service
concerned. You can also ask for our help to find out the delivery status of your order.
7. After the package you have received, immediately confirm with us through the "Contact Us" service or our contact information (phone /
email) available at Indomultimeter.com. If you do not confirm receipt of goods after 7 (seven) days from the estimated deadline for the
shipment to its destination, we assume that you have received the shipment.
F. Product Exchange
1. We make sure your order has been re-checked according to the order data and we pack it well before we send. When accept package
shipments, you must check the condition of the product.
2. If the product you received does not match the order data or there is a production defect, then the product can be exchanged for same
product to us.
3. Shipping costs / product returns do not match the order or production defects to us borne by the buyer, meanwhile shipping costs for
the replacement product to you are borne by us.
4. Notice of receipt of products not according to order or production defects we serve no later than 7 (seven) days from your product
accept. If within the time limit there is no notification, then the product we send is considered to be in accordance with the data your
order and not production defects.
5. We will send a replacement product as soon as we receive and verify the return of the product no according to your order or production
defects. Include information about the product that you sent back to us to facilitate us to verify.
6. If the replacement product stock is not available at the warehouse, we will send it after the product stock is available again. And if in
stock The replacement product has run out, you can exchange it for another product that has the same price (or equivalent) or you can
ask refunds the amount that you paid to us.
7. Products that you buy outside of Indomultimeter.com cannot be returned / exchanged with us.
G. Refunds.
1. Refunds are only valid for the product you exchanged and we cannot send the product back a replacement to you because the stock is
out of stock.
2. Refunds are made within 10 working days, starting from the date of the refund agreement.
3. The amount of money returned is in accordance with the amount stated on the invoice for the product, plus shipping exchange / return
from you to us; while the cost of shipping the product from us to you cannot be requested back.
3. Refunds are made via a re-transfer to your account.
4. We will confirm to you in the form of an email / SMS that we have made a refund.
