At indomultimeter.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
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Returns are accepted within 7 days from the date of delivery.
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Item must be unused, in its original packaging, and in resalable condition.
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Proof of purchase (invoice or order confirmation) is required.
2. Non-returnable Items
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Custom orders or special requests
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Opened or used calibration tools
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Items damaged due to misuse
3. Return Process
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Contact our customer service via WhatsApp or email with your order number and reason for return.
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Once approved, you may ship the item to our return address. Shipping costs are borne by the customer unless the return is due to our error.
4. Refunds
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Once we receive and inspect the item, we will notify you of the status.
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Approved refunds will be processed within 7 business days to your original payment method.
5. Exchanges
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If you received a defective or incorrect item, we will send a replacement at no extra cost.
